Frequently Asked Questions
If you made an error when placing your order, please contact Info@toughookusa.com as soon as possible and we will do our best to assist you. Note: once an order has been fully processed we cannot make a revision.
Orders are processed within 2-3 business days. Once shipped, in transit times can vary between 2-9 business days depending on what shipping option you choose. Be on the lookout for your tracking number as soon as your order leaves our warehouse.
• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging
The following items cannot be returned:
• PerfectFit Rails
• Any Bespoke Coat Rails
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
The following refund options are supported:
• Refund to the original payment method
• Refund to store credit (if applicable)
For instructions on how to ship the returned products, refer to the email received after contacting us.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org